Delivery and shipping of your order
Unless otherwise agreed by us in writing, we will deliver your order to the address indicated on your order confirmation.
If no-one is available to take delivery of your order, the carrier, Australia Post (eParcel service) will leave a card. You can then collect your order from your local Post Office. If we elect to deliver by a courier service and no one is available to take delivery, the driver will leave a card requesting you to contact them to arrange a suitable time and date for delivery.
Shipment of your order will normally take place within 2 working days receipt of your order. Delivery of your order will take 2-7 working days from the date of shipment, depending on the delivery location in Australia.
BTW will use all reasonable efforts to deliver your order within this period; however, due to circumstances beyond our control we do not guarantee that we will deliver within this time frame. If your order has not arrived within 7 working days of receipt by email of our Tax invoice, please contact us at: sales@BTW.com.au.
BTW Communications PTY LTD reserves the right to change prices for delivery at any time. BTW currently only ships to addresses within Australia.
All orders are delivered by Australia Post or by our nominated Courier Service which is an independent courier company. Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.
Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Risk and Title of goods
BTW is deemed to have delivered your order when the order is accepted at the delivery point nominated by you. Any claim for shortage in supply or damage to the goods must be notified to BTW by email within 48 hours of receiving the goods; claims after this period will not be recognised.
Title and risk of loss to your order will pass to you upon delivery.