FAQ’s 2017-03-06T17:17:52+00:00
Do you ship to addresses outside of the Australia? 2015-03-21T13:21:40+00:00

No, we currently ship only to locations within Australia.

When will my order ship? 2015-03-21T13:20:25+00:00

Shipment of your order will normally take place within 2 working days receipt of your order. Delivery of your order will take 2-7 working days from the date of shipment, depending on the delivery location in Australia. BTW will use all reasonable efforts to deliver your order within this period; however, due to circumstances beyond our control we do not guarantee that we will deliver within this time frame. If your order has not arrived within 7 working days of receipt by email of our Tax invoice, please contact us.

What is your return policy? 2017-03-06T17:18:43+00:00

If you purchase a product from us and decide that you no longer want it, we can offer you a refund, less a 15% restocking fee, provided that our returns criteria is met. Statutory conditions and warranties apply. See  Refund & Returns for further details.


How safe is it to shop on this site? 2015-03-21T13:13:17+00:00

BTW uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

What is Narrowbanding, and what is the new requirement? 2015-03-20T17:47:15+00:00

Due to the explosion in wireless technologies, demand for radio frequency spectrum has increased in recent years. In response to this, the Australian Communications and Media Authority (ACMA) has restructured the 400MHz band to enable and enforce more efficient use of the spectrum. UHF mobile radio licensees operating in the 400MHz band are required to migrate to at least 12.5 kHz channel bandwidths. Contact BTW for more information on how this could affect you, and re-programming  solutions (though some aging equipment will not be compatible and will need to be replaced).

Do I need a license before I can buy a two way radio? 2015-03-20T17:40:34+00:00

No. There is no requirement that you have a license before buying a two way radio. You are responsible for insuring you have the proper license to operate your radios.

Do I have to get a licence? 2015-03-20T17:40:59+00:00

In Australia, the following frequencies are reserved for commercial use:
•   In the VHF band, frequencies between 148MHz and 174MHz
•   In the UHF band, frequencies 400MHz – 420MHz and 450MHz – 520MHz

To use any of the channels within these frequency ranges you will need to have a license to do so.   Anyone using a frequency without a license is breaking the law and could face prosecution. Speak to BTW today about all your licensing needs.

What is encryption? 2015-03-20T14:54:18+00:00

Encryption scrambles the voice signal so other radios in your vicinity cannot listen in on your conversations. There are several different types of encryption. Some are simple types that offer basic protection from conversations being over heard. Others offer a higher level of protection and are not easily unscrambled by scanners or other surveillance devices. Ask BTW about different levels of encryption available.

What does ‘Intrinsically Safe’ mean? 2015-03-20T14:51:18+00:00

Intrinsic safety (IS) is a technology for safe operation of electronic equipment in locations where explosive gases may be present. Intrinsically safe radios are designed so the electrical energy in the radio is low enough that ignition of the explosive gases will not occur. Manufacturers must meet specific standards in order for a product to be certified as ‘Intrinsically Safe’. Radios meeting this standard have the designation ‘Intrinsically Safe’ or ‘FM Approved’ on their documentation.

What is the difference between a short and long antenna? 2015-03-20T14:50:38+00:00

A short (or stubby) antenna cuts your range by approximately 30%. The short antenna sometimes makes the radio easier to carry, and works well in locations like small hotels, schools, small construction sites, where distance is not an issue.

Can I use the same charger between different radio types? 2015-03-20T14:50:01+00:00

No. Each radio model requires a charger designed specifically for that radio model and battery. This is due to different battery chemistry, sizes, and charge times between radio models.

Do radios of one brand communicate with other brands? 2015-03-20T14:48:45+00:00

Many radios of one brand can communicate with other radio brands provided they are all programmed to the same frequencies and codes. BTW can advise on specific models. It is important to remember that you must be on the same frequency to communicate. UHF and VHF radios do not communicate with each other. They use difference frequency ranges or ‘bands’.


Always check with BTW to make sure the different radios will work together.

What are the different types of radios? 2017-03-06T17:18:43+00:00

Each of the following types of radios come in VHF, UHF, and Digital varieties.


  • Handheld or Portable radios are the two-way radios that most people use. As the name suggests you hold them in your hand and can be carried them with you.
  • Mobile radios are used in vehicles and are permanently mounted. They can have up to 100 watts of power, need special licensing and setup, and you can expect more range with these types of radios.
  • Base stations are placed on a desk or counter. They pug into a standard electrical wall socket, and use a antenna usually located on the highest point of the building where they are located. They also can have up to 100 watts of power, need special licensing and setup, and you can expect more range with these types of radios.
  • Repeaters can extend the range of a radio by boosting the signal where the repeater is located so the signal may continue traveling. It can help you get ‘around’ obstacles, or simply extend the range of communication beyond what is possible with your handheld or mobile radio alone.
  • Trunking systems manage communications of more complex systems. In conventional radios a frequency is assigned to a channel through programming, one frequency per channel. Channel assignments in a conventional radio can only be changed by re-programming the channel. In a Trunked radio system all frequencies are in a ‘pool’, the pool is managed by another device. Frequencies are allocated to a radio’s channel dynamically as they are needed. Once the transmission is complete the frequency is released back into the ‘pool’. This is a much more efficient use of frequencies but requires more sophisticated equipment. Generally systems with a large number of users require trunking systems. There are several types of trunking protocols; LTR®, PassPort®, SmartTrunk®.
  • Radio Over Internet Protocol (ROIP) can enable you to connect your radio system to the internet, thus allowing you to communicate anywhere in the world.
How far can a handheld radio communicate? 2016-07-30T18:15:34+00:00

The distance a handheld radio can communicate depends several factors. The most important factors for you to consider are: band (VHF or UHF), wattage, antenna type, and environment.


  • The more wattage a radio has, the longer distance it’s signal can travel. Manufacturers claims of long distances are based on what might be achieved under near perfect conditions. Some radios may work a km or so away, but most are designed to work primarily within a single location. For example, in a city environment the most powerful UHF radio (4 watts) will give you approximately a range of 2 city blocks. Obstacles such as buildings, hills, etc. will reduce the range of communications. Out in the open with no obstacles you can expect more distance. If you are standing on a hill your distance could be even further.
  • Repeaters can extend the range of communication. A repeater basically does as the name suggests, it ‘boosts’ the signal and sends it out again. Repeaters have much more wattage than handheld radios, generally between 25 and 100 watts, so the repeated signal will travel much farther than the original signal from the radio.
What are channels used for? 2015-03-20T14:31:12+00:00

Channels are used to send the actual communications. Each channel in an analog radio is tied to a particular frequency. You can assign a different channel to separate work groups within your organization. This way each work group can have their own channel to reduce disruptions to other departments. Digital radios provide the added benefit of allowing each worker to have an individual channel as well as a channel for their work group.

Why is wattage important? 2015-03-20T14:30:41+00:00

Wattage is one key factor that determines the strength of your radio signal. Therefore, the more wattage a radio has, generally the longer distance it’s signal can travel and the clearer the transmission will be. The larger the job-site, the more watts you should purchase.

Which radio works best in each environment? 2015-03-20T14:30:03+00:00
  • UHF radios perform well both indoors and outdoors. If you are using your two way radio inside or near buildings, in a city environment, we recommend you use UHF or digital radios since the signal will penetrate through walls far better. UHF radios are also used outdoors where there are trees, or other obstacles.
  • VHF radios are best for outdoor use where there are few obstacles and clear line-of-sight. VHF signals will travel further than UHF, but you need to have a clear line-of-site. VHF signals do not penetrate obstacles as well as UHF signals.
  • Digital radios perform much like UHF radios.