Communicating across multiple devices using different operating software is a challenge in many of the industries we service. This is especially amplified in the hospitality and retail sectors where workers need to communicate across multiple departments in contrasting environments. This is a challenge not met by the standard two-way radio.
When you work in such an environment you can appreciate that not every individual can carry a two-way radio for simple practicality reasons. For example those working off site lose comms on the traditional two-way radio and prefer to carry a smartphone. The challenge is how do you keep everyone connected on demand, while simultaneously tracking their progress as they move through their day on any device anywhere?
The MGM in Las Vegas mastered the challenge by rethinking their entire network. They broke down the needs of staff across every department from the front of house to the back. They wanted to create better efficiency and services for their customers, which meant better communication. They needed job ticketing, tracking, messaging etc. all to work across multiple departments and user platforms. Their solution was a broadband communication application called WAVE. The WAVE software enabled them to do all they wanted and more; accessible from any smarphone, radio or desktop computer.
To see it all inaction, check out the short clip above.
